Privacy Policy

1. Overview

Welcome to Warm Bonding. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our website, services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully and contact us if you have any questions.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile information
• Communication Data: Messages, feedback, survey responses
• Service Information: Details about your relationship goals, preferences, consultation notes
• Payment Information: Billing address, payment method details (processed securely through third-party providers)

2.2 Information We Collect Automatically

When you visit our website or use our services, we automatically collect:

• Usage Data: Pages visited, time spent, click patterns
• Device Information: IP address, browser type, operating system
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: See Section 6 for more details

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (when you connect your accounts)
• Partner organizations or referral sources
• Public databases or directories

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Provide and maintain our relationship counseling services
• Schedule and conduct consultations and sessions
• Customize our services to your needs and preferences
• Process payments and manage your account

3.2 Communication

• Respond to your inquiries and provide customer support
• Send appointment reminders and service updates
• Provide educational content and resources
• Send promotional materials (with your consent)

3.3 Improvement and Analytics

• Analyze usage patterns to improve our services
• Conduct research and develop new features
• Monitor and analyze trends and usage

3.4 Legal and Safety

• Comply with legal obligations and regulations
• Protect the safety and security of our users
• Prevent fraud and unauthorized activities

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 With Your Consent

We may share information when you give us explicit consent to do so.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email and communication services
• Website hosting and maintenance
• Data analytics and research

4.3 Legal Requirements

We may disclose information when required by law, including:

• Compliance with court orders or legal processes
• Protection of our rights, property, or safety
• Prevention of illegal activities or harm
• Mandatory reporting requirements (e.g., child abuse, imminent danger)

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Secure backup and recovery systems

5.2 Administrative Safeguards

• Employee training on privacy and security practices
• Access controls and authentication requirements
• Incident response and breach notification procedures
• Regular review and update of security policies

5.3 Physical Safeguards

• Secure facilities with controlled access
• Protected storage of physical documents
• Secure disposal of sensitive materials

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period).

6.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

6.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Your Rights and Choices

You have several rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal information
• Receive your data in a portable format

7.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact preferences

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data

7.4 Communication Preferences

• Opt-out of marketing communications
• Choose your preferred communication methods

To exercise any of these rights, please contact us using the information provided in Section 12.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records and continuity of care

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule and applicable laws.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer information internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Privacy Shield or similar frameworks
• Your explicit consent

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13 and 18 years old, we require parental consent before collecting or using their personal information for our services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you by email or through our services
• Obtain your consent if required by law

Your continued use of our services after any changes indicates your acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: